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The Technical Institute’s Apprentice PDI Course serves as introductory training for all newly hired and less experienced Service Technicians at Camping World.  In this course, attendees will acquire the basic skills and knowledge to perform the required responsibilities of a Service Technician.  Particular emphasis is placed on performing a Pre-Delivery Inspection (PDI).  The course includes a description of the necessary safety requirements.  The Technician is introduced to the overall process of the Service Department in order to understand how they interact with all of the other members of the Service Department Team.  Elements of Customer Service are emphasized to promote better retention of the Customers.

OUTLINE

History and
Introduction to RVs

Tools and Safety

Service and Parts
Department Tour

Sequence of Operations

Warranty Process

Service Department
Process Charts

Pre-Delivery Inspection
(PDI) Zones and Process

Propane

Plumbing

Electrical

Batteries

Water Heater

Air Conditioner

Appliances

Introduction to
Trouble-Shooting